The good, the bad and the confusing…

This month the group spoke about the issues with contracts for people in retirement housing types. HAAG and RAAG have been hearing about these issues and discussing them for years, which is why unfair contracts is a key ask in the Retirement Housing Matters Campaign established by HAAG, COTA, CALC and RRVV after the 2016 Retirement Housing Inquiry.

Image taken from Retirement Housing Matters Campaign Flyer

The group discussed items such as:

  • problems arising when village staff do not know the legislation or how the contracts work and give the residents incorrect advice
  • difficulties that arise when there are many different contracts within one village; residents cannot work together on common issues if some people are not impacted
  • issues with who to go to for expert and affordable advice when there are very few legal services that are experiences in the contractual nuances of retirement housing

Similar concerns were addressed when HAAG and the Residential Tenancies Commissioner ran a Residential Parks Roundtable.

You can read about contracts on page 2 of the PDF below:


Join RAAG!

RAAG is made from people living in all different kinds of retirement housing, with all different personal and professional backgrounds – and this is what helps the group stay productive!

Though there are many similar issues across all the retirement housing types, such as unfair fees, poor management training, complex contracts, and a lack of access to impartial and binding dispute resolution processes, there are also many differences in the rights and experiences.

RAAG aims to have increases members to brach off into 2 groups when needed – one group for those in Residential Parks and Caravan Parks generally covered by the Residential Tenancies Act, and one for those living in Retirement Villages and Independent Living Units generally covered by the Retirement Villages Act so we can bore down into the specific concerns!

If you would like more information on the group and how you can be involved get in touch with us at or on 9654 7389, option 2 to hear more about the work we do!

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The (short) story so far

RAAG is a group of retirement housing residents who are passionate about creating retirement housing reform.

From 2011-2017 the group operated as seperate groups for residents of Caravan and Residential Parks and Residential Villages and Independent Living Units. The groups merged into the Retirement Accommodation Action Group as many of their concerns overlapped, and the more voices together the better!

The group(s) in all their iterations have achieved things such as:

  • Introduction of Part 4A into the Residential Tenancies Act in 2011
  • Caravans and Residential Parks Forum in 2012
  • Residential Tenancies Act Review
  • Parliamentary inquiry into the Retirement Housing Sector
  • Collaboration with Swinburne University on a residential parks project (yet to be completed)
  • Retirement Housing forum in 2017
  • Independent Voices- Research conducted into the experiences of ILU residents
  • Parliamentary inquiry into the Retirement Housing Sector
  • Residential Tenancies Act review
  • Retirement Housing forum in 2017